Overview
To identify the different techniques required to reach your companies telephone standards.  Recognise the importance of a consistent telephone manner throughout your company and to identify the voice techniques we can adapt to reflect genuine sincerity
Outline of programme

Elements of communication
Our Voice
Attitude
What are people really saying? Call Analysis
Listening – The Power of Sound
Telephone Standards
Handling difficult and angry customers on [...]

Overview
To identify the different techniques required to reach your companies telephone standards.  Recognise the importance of a consistent telephone manner throughout your company and to identify the voice techniques we can adapt to reflect genuine sincerity
Outline of programme

Elements of communication
Our Voice
Attitude
What are people really saying? Call Analysis
Listening – The Power of Sound
Telephone Standards
Handling difficult and angry customers on [...]

Overview
To identify the different techniques required to reach your companies telephone standards.  Recognise the importance of a consistent telephone manner throughout your company and to identify the voice techniques we can adapt to reflect genuine sincerity
Outline of programme

Elements of communication
Our Voice
Attitude
What are people really saying? Call Analysis
Listening – The Power of Sound
Telephone Standards
Handling difficult and angry customers on [...]

Overview
To identify the different techniques required to reach your companies telephone standards.  Recognise the importance of a consistent telephone manner throughout your company and to identify the voice techniques we can adapt to reflect genuine sincerity
Outline of programme

Elements of communication
Our Voice
Attitude
What are people really saying? Call Analysis
Listening – The Power of Sound
Telephone Standards
Handling difficult and angry customers on [...]

Overview
As supervisors and managers we need to understand and develop skills and qualities needed to successfully supervise our teams. This programme will help you learn specific management skills that will make you feel more confident and knowledgeable in leading your teams.
Outline programme
Participants will develop an understanding of effective management performance. Develop new skills and knowledge [...]

Overview
As supervisors and managers we need to understand and develop skills and qualities needed to successfully supervise our teams. This programme will help you learn specific management skills that will make you feel more confident and knowledgeable in leading your teams.
Outline programme
Participants will develop an understanding of effective management performance. Develop new skills and knowledge [...]

Overview
As supervisors and managers we need to understand and develop skills and qualities needed to successfully supervise our teams. This programme will help you learn specific management skills that will make you feel more confident and knowledgeable in leading your teams.
Outline programme
Participants will develop an understanding of effective management performance. Develop new skills and knowledge [...]

Overview
As supervisors and managers we need to understand and develop skills and qualities needed to successfully supervise our teams. This programme will help you learn specific management skills that will make you feel more confident and knowledgeable in leading your teams.
Outline programme
Participants will develop an understanding of effective management performance. Develop new skills and knowledge [...]

Overview
To provide the participants with an overview of how they currently use their time, considering how they can be more effective and get more done in less time in order to deliver their own personal objectives and key relevant business objectives
Outline programme

Analyse your current use of time & identify improvement areas
Recognise & eliminate time wasting [...]

Overview
To provide the participants with an overview of how they currently use their time, considering how they can be more effective and get more done in less time in order to deliver their own personal objectives and key relevant business objectives
Outline programme

Analyse your current use of time & identify improvement areas
Recognise & eliminate time wasting [...]