Overview This refresher course provides you with an opportunity to practice and up-date your skills at any time during your three year period as a qualified first aider. The HSE strongly recommends that you attend a refresher session once every year during this three year period. Outline Programme This session builds on your experience and confidence [...]

Overview This refresher course provides you with an opportunity to practice and up-date your skills at any time during your three year period as a qualified first aider. The HSE strongly recommends that you attend a refresher session once every year during this three year period. Outline Programme This session builds on your experience and confidence [...]

Overview To identify the different techniques required to reach your companies telephone standards.  Recognise the importance of a consistent telephone manner throughout your company and to identify the voice techniques we can adapt to reflect genuine sincerity Outline of programme Elements of communication Our Voice Attitude What are people really saying? Call Analysis Listening – The Power of [...]

Overview To identify the different techniques required to reach your companies telephone standards.  Recognise the importance of a consistent telephone manner throughout your company and to identify the voice techniques we can adapt to reflect genuine sincerity Outline of programme Elements of communication Our Voice Attitude What are people really saying? Call Analysis Listening – The Power of [...]

Overview To identify the different techniques required to reach your companies telephone standards.  Recognise the importance of a consistent telephone manner throughout your company and to identify the voice techniques we can adapt to reflect genuine sincerity Outline of programme Elements of communication Our Voice Attitude What are people really saying? Call Analysis Listening – The Power of [...]

Overview To identify the different techniques required to reach your companies telephone standards.  Recognise the importance of a consistent telephone manner throughout your company and to identify the voice techniques we can adapt to reflect genuine sincerity Outline of programme Elements of communication Our Voice Attitude What are people really saying? Call Analysis Listening – The Power of [...]

Overview As supervisors and managers we need to understand and develop skills and qualities needed to successfully supervise our teams. This programme will help you learn specific management skills that will make you feel more confident and knowledgeable in leading your teams. Outline programme Participants will develop an understanding of effective management performance. Develop new [...]

Overview As supervisors and managers we need to understand and develop skills and qualities needed to successfully supervise our teams. This programme will help you learn specific management skills that will make you feel more confident and knowledgeable in leading your teams. Outline programme Participants will develop an understanding of effective management performance. Develop new [...]

Overview As supervisors and managers we need to understand and develop skills and qualities needed to successfully supervise our teams. This programme will help you learn specific management skills that will make you feel more confident and knowledgeable in leading your teams. Outline programme Participants will develop an understanding of effective management performance. Develop new [...]

Overview As supervisors and managers we need to understand and develop skills and qualities needed to successfully supervise our teams. This programme will help you learn specific management skills that will make you feel more confident and knowledgeable in leading your teams. Outline programme Participants will develop an understanding of effective management performance. Develop new [...]