Middle Leaders in Schools tend to have an excellent background in teaching skills and effective classroom management but sometimes little experience in the practices and skills which they will need in order to become effective leaders. The modules in this programme have been devised to help them feel more confident and knowledgeable in leading teams and communicating effectively with groups of different sizes and can be tailored to address your specific needs and delivered as individual workshops or together as a one-day programme

Outline Programme

The modules include:

1.    Manager or Leader? 8 Steps to Effective Leadership

• Communicating the need for change
• Pulling together your team
• Creating a Vision for the future
• Communicating the Vision
• Empowering the Stakeholders
• Creating short term wins
• Making the Vision a reality
• Celebrating success

2.    Planning For and Taking a Meeting

• Preparation
• The Role of the Team Leader at the Meeting
• The Skills of an Effective Team Leader

3.    The Importance of the 3M's

• Meetings
• Monitoring
• Motivation

4.    Taking Assemblies

• Preparation
• Overcoming nerves
• Use of body language/voice
• Involving your audience
• Use of notes/microphone/technology

5. Working with Parents

• General strategies and skills
• Communicating with and meeting parents
• Working with distressed or angry parents
• Celebrating success

Other information

Designed for: Middle Leaders

Course duration: 2 Hour Individual Workshops or a Full One-Day Programme

New Directions Certificate Issued

Middle Leaders in Schools tend to have an excellent background in teaching skills and effective classroom management but sometimes little experience in the practices and skills which they will need in order to become effective leaders. The modules in this programme have been devised to help them feel more confident and knowledgeable in leading teams and communicating effectively with groups of different sizes and can be tailored to address your specific needs and delivered as individual workshops or together as a one-day programme

Outline Programme

The modules include:

1.    Manager or Leader? 8 Steps to Effective Leadership

• Communicating the need for change
• Pulling together your team
• Creating a Vision for the future
• Communicating the Vision
• Empowering the Stakeholders
• Creating short term wins
• Making the Vision a reality
• Celebrating success

2.    Planning For and Taking a Meeting

• Preparation
• The Role of the Team Leader at the Meeting
• The Skills of an Effective Team Leader

3.    The Importance of the 3M's

• Meetings
• Monitoring
• Motivation

4.    Taking Assemblies

• Preparation
• Overcoming nerves
• Use of body language/voice
• Involving your audience
• Use of notes/microphone/technology

5. Working with Parents

• General strategies and skills
• Communicating with and meeting parents
• Working with distressed or angry parents
• Celebrating success

Other information

Designed for: Middle Leaders

Course duration: 2 Hour Individual Workshops or a Full One-Day Programme

New Directions Certificate Issued

To identify the different techniques required to reach your companies telephone standards.  Recognise the importance of a consistent telephone manner throughout your company and to identify the voice techniques we can adapt to reflect genuine sincerity

Outline of programme

• Elements of communication
• Our Voice
• Attitude
• What are people really saying? Call Analysis
• Listening – The Power of Sound
• Telephone Standards
• Handling difficult and angry customers on the telephone
• Telephone sales effectiveness assessment

Other information

Designed for: All employees

Course duration: 3 hours

New Directions Certificate Issued

To identify the different techniques required to reach your companies telephone standards.  Recognise the importance of a consistent telephone manner throughout your company and to identify the voice techniques we can adapt to reflect genuine sincerity

Outline of programme

• Elements of communication
• Our Voice
• Attitude
• What are people really saying? Call Analysis
• Listening – The Power of Sound
• Telephone Standards
• Handling difficult and angry customers on the telephone
• Telephone sales effectiveness assessment

Other information

Designed for: All employees

Course duration: 3 hours

New Directions Certificate Issued

To identify the different techniques required to reach your companies telephone standards.  Recognise the importance of a consistent telephone manner throughout your company and to identify the voice techniques we can adapt to reflect genuine sincerity

Outline of programme

• Elements of communication
• Our Voice
• Attitude
• What are people really saying? Call Analysis
• Listening – The Power of Sound
• Telephone Standards
• Handling difficult and angry customers on the telephone
• Telephone sales effectiveness assessment

Other information

Designed for: All employees

Course duration: 3 hours

New Directions Certificate Issued

To identify the different techniques required to reach your companies telephone standards.  Recognise the importance of a consistent telephone manner throughout your company and to identify the voice techniques we can adapt to reflect genuine sincerity

Outline of programme

• Elements of communication
• Our Voice
• Attitude
• What are people really saying? Call Analysis
• Listening – The Power of Sound
• Telephone Standards
• Handling difficult and angry customers on the telephone
• Telephone sales effectiveness assessment

Other information

Designed for: All employees

Course duration: 3 hours

New Directions Certificate Issued

As supervisors and managers we need to understand and develop skills and qualities needed to successfully supervise our teams. This programme will help you learn specific management skills that will make you feel more confident and knowledgeable in leading your teams.

Outline programme

Participants will develop an understanding of effective management performance. Develop new skills and knowledge and develop their own management style. This programme can be tailored to address your specific needs.

A focus can be given on all or any of the following key topics:

• Motivating & Developing Your Teams
• Working Styles
• Communicating Effectively
• Leadership Skills
• Effective Delegation
• Performance Management
• Solution Driven Problem Solving
• Presentation Skills
• Conflict Management
• Evaluation & Appraisal

Qualification information

Designed for:

Supervisors and Managers

Course duration:

one day programme

New Directions Certificate Issued

As supervisors and managers we need to understand and develop skills and qualities needed to successfully supervise our teams. This programme will help you learn specific management skills that will make you feel more confident and knowledgeable in leading your teams.

Outline programme

Participants will develop an understanding of effective management performance. Develop new skills and knowledge and develop their own management style. This programme can be tailored to address your specific needs.

A focus can be given on all or any of the following key topics:

• Motivating & Developing Your Teams
• Working Styles
• Communicating Effectively
• Leadership Skills
• Effective Delegation
• Performance Management
• Solution Driven Problem Solving
• Presentation Skills
• Conflict Management
• Evaluation & Appraisal

Qualification information

Designed for:

Supervisors and Managers

Course duration:

one day programme

New Directions Certificate Issued

As supervisors and managers we need to understand and develop skills and qualities needed to successfully supervise our teams. This programme will help you learn specific management skills that will make you feel more confident and knowledgeable in leading your teams.

Outline programme

Participants will develop an understanding of effective management performance. Develop new skills and knowledge and develop their own management style. This programme can be tailored to address your specific needs.

A focus can be given on all or any of the following key topics:

• Motivating & Developing Your Teams
• Working Styles
• Communicating Effectively
• Leadership Skills
• Effective Delegation
• Performance Management
• Solution Driven Problem Solving
• Presentation Skills
• Conflict Management
• Evaluation & Appraisal

Qualification information

Designed for:

Supervisors and Managers

Course duration:

one day programme

New Directions Certificate Issued

As supervisors and managers we need to understand and develop skills and qualities needed to successfully supervise our teams. This programme will help you learn specific management skills that will make you feel more confident and knowledgeable in leading your teams.

Outline programme

Participants will develop an understanding of effective management performance. Develop new skills and knowledge and develop their own management style. This programme can be tailored to address your specific needs.

A focus can be given on all or any of the following key topics:

• Motivating & Developing Your Teams
• Working Styles
• Communicating Effectively
• Leadership Skills
• Effective Delegation
• Performance Management
• Solution Driven Problem Solving
• Presentation Skills
• Conflict Management
• Evaluation & Appraisal

Qualification information

Designed for:

Supervisors and Managers

Course duration:

one day programme

New Directions Certificate Issued