A recent OPP/CIPD survey records that almost half (48%) of HR professionals devote half a day per week to dealing with conflict situations and a significant majority (83%) say that conflict management is a “very” or “critically” important leadership skill. The Western Mail published an article entitled ‘Glamorgan launches first course on conflict at work’ on 27^th January 2010 stating managing workplace conflict is an ever increasing and time-consuming feature of the human resource professionals’ role and for those engaged in people management generally.  The University of Glamorgan is launching a unique postgraduate programme on the management of workplace conflict.  ND Training offer employees an opportunity to protect themselves in the face of confrontational behaviour through their CIEH Level 2 Award in Conflict Resolution and Personal Safety.

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