The aim of this course is:

To improve assertive behaviour in the workplace.

Outline programme

By the end of this course participants will be able to:

•  Describe what is meant by ‘assertive behaviour’
•  Identify the differences between assertive, submissive and aggressive behaviours
•  Describe the benefits of behaving in  a more assertive way
•  Make use of effective techniques for behaving more assertively when dealing with others
•  Learn more about their own preferred behaviours and the impact that ego states can have
•  Describe useful strategies for dealing with difficult situations

Other information

Suitable for: All employees

Course duration: Half day/one day

New Directions Certificate issued

 

Filed under Education, Hospitality, Social Care