WorldHost Principles of Customer Service is a one day, fast moving and interactive programme. It covers the key areas essential to providing both an excellent customer experience and a unique 'Welsh Welcome'. To help businesses gain a competitive edge, People 1st has acquired the exclusive rights to deliver WorldHost – a world-class training programme developed [...]

Overview This Health and Safety Executive approved two-day-course complies with HSA (First Aid) Regulations of 1981 and the Approved Code of Practice L74 guidelines for the requalification of First Aid at Work certificate holders.  First Aid coverage in the workplace is a legal requirement. Outline Programme Aims and principles of First Aid Prevention of cross – [...]

Overview This refresher course provides you with an opportunity to practice and up-date your skills at any time during your three year period as a qualified first aider. The HSE strongly recommends that you attend a refresher session once every year during this three year period. Outline Programme This session builds on your experience and confidence [...]

Overview Any workplace can choose install on – site AED units.  AED access and use vastly increases the survival rate of a cardiac arrest victim.  This four hour programme is for those who wish to gain knowledge of emergency first aid procedures and the ability to use an AED. Outline Programme Primary Assessment Breathing and [...]

Overview This Health and Safety Executive approved three day course complies with HSE (First Aid) Regulations of 1981.  First Aid coverage in the workplace is a legal requirement. Outline Programme Day 1 Accidents and illness Disorders of respiration Using a first aid kit Simple record keeping Treatment of an unconscious casualty Heart attacks Resuscitation Day [...]

The aim of this course is: To improve assertive behaviour in the workplace. Outline programme By the end of this course participants will be able to:  Describe what is meant by ‘assertive behaviour’  Identify the differences between assertive, submissive and aggressive behaviours  Describe the benefits of behaving in  a more assertive way  Make use of [...]

Raises employees’ awareness of the concept of risk assessment in a work environment. Overview The CIEH Level 2 Award in Principles of Risk Assessment is a new CIEH qualification designed to help improve the workplace culture for occupational health and safety. Its main purpose is to enable learners to understand the basic principles of risk [...]

For those working in all food businesses at a supervisory level Level 3 Award in Supervising Food Safety in Catering Level 3 Award in Food Safety Supervision for Manufacturing Level 3 Award in Food Safety Supervision for Retail Overview Changes in legislation effective from January 2006 have placed greater onus and accountability on anyone in [...]

Overview Be able to plan and organise the training of your employees so they know exactly what is expected.  Carry out short pieces of instruction to the required standard using the techniques learned and coach and correct the performance of your employees so they are successful in achieving the standards Outline programme Benefits of training What is a training [...]

Overview Know what makes you tick!  Discover your strengths, eliminate your weaknesses and focus on what you REALLY want from your life Outline programme Zero-in on what’s stopping you getting what you want Concentrate on what direction you want to go Motivational skills to get more out of your life and commit to begin building a successful [...]

Overview Explore the skills required to be an effective communicator and determine how verbal and non-verbal communication can have an impact in business. Outline programme Delegates will be able to define the term communication and the process involved Demonstrate effective questioning and listening skills Explain the advantages and disadvantages of the three primary methods of [...]

Overview To provide the participants with an overview of how they currently use their time, considering how they can be more effective and get more done in less time in order to deliver their own personal objectives and key relevant business objectives Outline programme Analyse your current use of time & identify improvement areas Recognise [...]

Overview To understand the recruitment and selection process. Be familiar with behavioural style interviewing and its advantages. An opportunity to practice identifying competencies & behavioural indicators in order to recruit for a position and look at ways you can retain an effective and motivated workforce. Outline programme 3 Step Approach: Identify Competencies, Identify Behavioural Indicators [...]

Overview As supervisors and managers we need to understand and develop skills and qualities needed to successfully supervise our teams. This programme will help you learn specific management skills that will make you feel more confident and knowledgeable in leading your teams. Outline programme Participants will develop an understanding of effective management performance. Develop new [...]

Overview To provide the participants with an effective seven step formula for dealing with complaints either face to face or on the telephone Outline programme To give participants an opportunity to discuss their own personal experiences as a customer – both good and bad – and to identify the critical points of dealing with complaints [...]

Overview To identify the different techniques required to reach your companies telephone standards.  Recognise the importance of a consistent telephone manner throughout your company and to identify the voice techniques we can adapt to reflect genuine sincerity Outline of programme Elements of communication Our Voice Attitude What are people really saying? Call Analysis Listening – The Power of [...]

The CIEH Level 2 Award in Emergency First Aid at Work (EFAW) course is suitable for lower-risk work environments such as offices and shops and/or organisations with fewer than 100 employees. Successfully completing an EFAW course will enable the candidate to act as a first aider in the workplace. Overview This qualification introduces candidates to: [...]

Overview This fire awareness training course has been designed to give employees the necessary information, knowledge and training for them to be competent in basic fire safety. Outline Programme The qualification covers the following topics: Fire hazards Common causes of fire Prevention How to respond appropriately Fire risk assessment Fire detection and warning Fire fighting [...]

Consumers have become increasingly aware of the effects of a poor diet and the links between diet and health. Overview The CIEH has launched the CIEH Level 2 Award in Healthier Food and Special Diets, an accredited nutrition qualification in light of increased public interest in this area. Consumers have become increasingly aware of the [...]

Overview Training providers have identified a growing need to make learning more relevant to specific business environments to increase effectiveness. These new qualifications are required to address new National Occupational Standards reflecting sector-specific needs. In line with this demand, the CIEH Level 2 Awards in Food Safety have been designed to address the food safety [...]

Introduction to food hygiene Level 1 Award in Food Safety Awareness in Catering Level 1 Award in Induction into Food Safety for Manufacturing Level 1 Award in Food Safety Awareness for Retail Overview The new CIEH Level 1 awards in food safety are run as half-day courses, suitable for a variety of candidates, including new [...]

Enables employees to protect themselves in the face of confrontational behaviour. Overview Work-related violence is on the rise and yet employers have a duty of care to provide a safe place of work. This is not easy in environments where the potential for conflict and aggression is high. High staff turnover and a lack of [...]

Prepares employees to contribute to the safer use of hazardous substances. Overview This qualification is designed for those who use substances hazardous to health at work. It introduces candidates to substances, the risks and controls available, and outlines what to expect from a control of substances hazardous to health (COSHH) assessment. The qualification will prepare [...]

Enables employees to contribute to the development of safer manual handling methods and tasks. Overview This qualification introduces candidates to the hazards and risks involved in manual handling and outlines what to expect from a manual handling assessment. It will enable employees to develop safer manual handling techniques in the workplace. Outline programme The qualification [...]

Health and safety understanding for all employees Overview The CIEH Level 2 Award in Health and Safety in the Workplace can be tailored to business and individual needs to make the learning experience relevant and fit for purpose. Outline programme The qualification covers the following topics: Legislation Health Safety Welfare The workplace and workplace equipment [...]