- Sector: Education, Hospitality, Social Care, Soft Skills
- Location: Birmingham, Bristol, Cardiff, Ebbw Vale, Liverpool, London, Manchester, Swansea, Wrexham
The aim of this course is:
To improve assertive behaviour in the workplace.
Outline programme
By the end of this course participants will be able to:
- Describe what is meant by ‘assertive behaviour’
- Identify the differences between assertive, submissive and aggressive behaviours
- Describe the benefits of behaving in a more assertive way
- Make use of effective techniques for behaving more assertively when dealing with others
- Learn more about their own preferred behaviours and the impact that ego states can have
- Describe useful strategies for dealing with difficult situations
Other information
Suitable for: All employees
Course duration: Half day/one day
New Directions Certificate issued