- Sector: Education, Hospitality, Social Care, Soft Skills
- Location: Cardiff
Overview
To provide the participants with an effective seven step formula for dealing with complaints either face to face or on the telephone
Outline programme
- To give participants an opportunity to discuss their own personal experiences as a customer – both good and bad – and to identify the critical points of dealing with complaints
- To focus the participants on their attitudes towards complaints and to encourage them to consider the impact customer dissatisfaction has on the profitability of a business
- To help those responsible for dealing with customer complaints appreciate what the customer wants and what they, as a representative of their organisation must do to ensure that this is delivered
- To practice using the seven step formula for dealing with complaints
Other information
Designed for:All employeesCourse duration:3 hours
New Directions Certificate Issued