- Sector: Education, Hospitality, Social Care, Soft Skills
- Location: Cardiff
Overview
To identify the different techniques required to reach your companies telephone standards. Recognise the importance of a consistent telephone manner throughout your company and to identify the voice techniques we can adapt to reflect genuine sincerity
Outline of programme
- Elements of communication
- Our Voice
- Attitude
- What are people really saying? Call Analysis
- Listening – The Power of Sound
- Telephone Standards
- Handling difficult and angry customers on the telephone
- Telephone sales effectiveness assessment
Other information
Designed for: All employees
Course duration: 3 hours
New Directions Certificate Issued